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Instructions: Clicking on the section name will show / hide the section.
In this section you'll find useful material (online lectures, readings etc.) which facilitates your understanding of the course topic.
Pre-assignment 1 (Monique Leijser)
In this section you find the pre-assignment task which Monique has prepared for you. Read the documents provided and take the test. This test accounts for 10 percent of the course grade.
Pre-assignment 2 (Petra Paloniemi)
In this section you find the pre-assignment task which Petra has prepared for you. The test accounts for 10 percent of the course grade.
Pre-assignment 3 (Raija Seppälä)
This section contains Raija's pre-assignment task.
Prepare for the design session in Kempten by 1) reading the article "Customer experience in hospitality and tourism - a cross-cultural perspective" and 2) watching the lecture "Experience & Experience Design". After that take the test. The test accounts for 10% of the total course grade. The submission dead-line is April 15, 2020.
This is the link to my "Experience and Experience Design" presentation:
Practical and Cultural Journey - Kempten, Germany
Reflecting Journey/Return Boxes
Here you can return your the Final Concept Reports (dead line May 10) and the Indivudial Reflection Reports (dead line May 17).
For instructions for both documents, see the course manual.